When you get stuck you are not alone — someone's right there.
Open a request from the Daras support screen in your store panel; our first-response target is 24 hours, or 4 hours with the Priority Support module. Replies arrive in the panel and by email.
Three levels, one team.
Every store can write to the Daras team from the panel. Priority Support moves requests to the front of the queue and shortens the first response target.
Standard
- Requests to Daras from the panel
- Replies in the panel and by email
- Help Center guides
- Community
- System status page
- API documentation
Priority Support
- Everything in Standard
- Requests open with high priority
- Moves to the front of the queue
- First response target of 4 hours
- Target tracked per request on the support dashboard
Enterprise
- Priority Support included
- First response target of 4 hours
- Service terms set in writing in the contract
Response times, a measured target.
The target is the time from opening a request to the Daras team's first response, tracked for every request on the support dashboard. When the Daras team classifies a request as urgent or high priority, the 4-hour target applies.
If you'd rather try it yourself first.
Help Center guides, the community and partners for hands-on help.
Where to reach us.
Open a request from the panel at any time; the Daras team sends replies to the panel and to your email.
Open a request, read replies, send more details.
Every reply and status change reaches your inbox.
Guides and frequently asked questions.
System incidents and maintenance notices.
Try it in your trial store, go live when you are ready.
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