Talk to us directly.
If you have a store, the fastest route is the Daras support screen in your panel: our first-response target is 24 hours, or 4 hours with Priority Support. Use the channels below for sales, press and partnerships.
Pick the topic first — let the right team answer.
Each topic goes to its own team. Picking the right channel speeds up the reply.
Demo & Sales
New accounts, pricing quotes, enterprise contracts, custom service terms, channel pairing.
- Weekdays
- First reply within 1 business day
- satis@daras.com.tr
Existing customer support
Setup, usage, errors, integrations, invoicing. Open a request from the Daras support screen in your store panel; replies arrive in the panel and by email.
- Requests open 24/7
- First response 24 h · 4 h with Priority Support
- Store panel → Daras support
Press & Media
Interview, panel talk, industry report, corporate logo, brand guide, press release archive.
- Weekdays 09:00–18:00
- Reply within 1 business day
- basin@daras.com.tr
Partner & Agency
Solution partner, agency reseller, theme developer, integration partner, referral commission.
- Weekdays 09:00–18:00
- First reply 1 business day, decision 5 business days
- partner@daras.com.tr
We're social too — join our community.
Company news on LinkedIn, the open-source CLI on GitHub, questions and experiences on the Daras Forum.
Which topic, how soon does it get answered?
The target is the time from opening a request to the Daras team's first response, tracked for every request on the support dashboard. Contracted plans set their terms in the contract.
- 4 hours
Urgent — sales are down
Store won't open, payments fail, risk of lost orders.
- 4 hours
High-priority issue
A module is broken but the store is live. Marketplace mapping error, invoice send failure.
- 24 hours
General support
Usage question, minor UI issue, feature request. 4 hours with Priority Support.
- 1 business day
Press request
Interview, brand guide, industry commentary, panel invite.
- 5 business days
Partner application
Agency, solution partner, theme developer, referral commission.
Don't want to fill a form? — reach us in one line.
Rather skip the form? Write to us directly. The Daras team replies and routes you to the right person.
Quick answers to these — jump straight to the relevant page.
Shortcuts for the 5 most common contact-page requests: contract sample, DPA, system status, security summary, and vendor portal.
Where can I get a sample contract?
Standard service agreement PDF + privacy notice — in the help center.
DPA / Data Processing Agreement
Signed DPA template for corporate requests, on the security page.
Is the system status live?
Current availability, 90-day incident history, planned maintenance calendar.
Security & compliance summary
KVKK / GDPR-compliant data processing, payment-security certified payment institutions, and our ISO/SOC 2 roadmap.
Vendor portal
Invoice upload, purchase orders, payment tracking — vendor.daras.com.tr.
Try it in your trial store, go live when you are ready.
The migration team moves your products, customers, orders and theme; a 301 redirect map keeps your SEO intact.