---
title: "Support — Daras"
canonical_url: "https://daras.com.tr/en/support"
last_updated: "2026-10-07T09:15:00.939Z"
locale: en
meta:
  description: "Daras support from your store panel: first-response target 24 hours, 4 hours with Priority Support. Help Center, community and partners."
  "og:description": "Daras support from your store panel: first-response target 24 hours, 4 hours with Priority Support. Help Center, community and partners."
  "og:title": "Support — Daras"
  "twitter:description": "Daras support from your store panel: first-response target 24 hours, 4 hours with Priority Support. Help Center, community and partners."
  "twitter:title": "Support — Daras"
---

Support · Turkish

# **When you get stuck **you are not alone —** someone's right there.**

Open a request from the Daras support screen in your store panel; our first-response target is 24 hours, or 4 hours with the Priority Support module. Replies arrive in the panel and by email.

First response target

**24 hours**

With Priority Support

**4 hours**

Support language

**Turkish**

Channel

**Panel + email**

Support levels

## Three levels, *one team.*

Every store can write to the Daras team from the panel. Priority Support moves requests to the front of the queue and shortens the first response target.

### **Standard**

Tezgâh, Dükkân, Kervan

**Included in every plan**

- Requests to Daras from the panel
- Replies in the panel and by email
- Help Center guides
- Community
- System status page
- API documentation

First response**24 hours**

### **Priority Support**

High-volume stores

**Included in Han · ₺990/month on other plans**

- Everything in Standard
- Requests open with high priority
- Moves to the front of the queue
- First response target of 4 hours
- Target tracked per request on the support dashboard

First response**4 hours**

### **Enterprise**

Contracted stores

**Included in the Enterprise plan**

- Priority Support included
- First response target of 4 hours
- Service terms set in writing in the contract

First response**4 hours**

Response times

## Response times, *a measured target.*

The target is the time from opening a request to the Daras team's first response, tracked for every request on the support dashboard. When the Daras team classifies a request as urgent or high priority, the 4-hour target applies.

**Urgent**

Sales are down: payments fail or the store will not open

4 hours

4 hours

**4 hours**

**High**

An important feature is broken, a workaround exists

4 hours

4 hours

**4 hours**

**Normal**

An issue affecting daily use

24 hours

4 hours

**4 hours**

**Low**

Question, suggestion, visual issue

24 hours

4 hours

**4 hours**

Resources

## If you'd rather *try it yourself first.*

Help Center guides, the community and partners for hands-on help.

### **Help Center**

Category-based guides and step-by-step walkthroughs in Turkish.

[**Open the Help Center **](https://daras.com.tr/en/help-center)

### **Community**

Questions and answers from other store owners.

[**Open the community **](https://daras.com.tr/topluluk)

### **Partners**

Daras partners for setup, training and custom development.

[**Find a partner **](https://daras.com.tr/en/partner)

Channels

## Where *to reach us.*

Open a request from the panel at any time; the Daras team sends replies to the panel and to your email.

Store panel

**Daras support**

Open a request, read replies, send more details.

Email

**Reply notifications**

Every reply and status change reaches your inbox.

Help Center

**Open 24/7**

Guides and frequently asked questions.

Status page

**Live**

System incidents and maintenance notices.

Get started

## **Try it in your trial store, go live when you are ready.**

The migration team moves your products, customers, orders and theme; a 301 redirect map keeps your SEO intact.

[**Start free**](https://app.daras.com.tr/register) [**Developer portal**](https://developers.daras.com.tr/docs)