---
title: "Order Management — Daras"
canonical_url: "https://daras.com.tr/en/platform/orders"
last_updated: "2026-10-07T09:15:02.122Z"
locale: en
meta:
  description: "Trendyol, Hepsiburada, your own store, B2B — every order in one list."
  "og:description": "Trendyol, Hepsiburada, your own store, B2B — every order in one list."
  "og:title": "Order Management — Daras"
  "twitter:description": "Trendyol, Hepsiburada, your own store, B2B — every order in one list."
  "twitter:title": "Order Management — Daras"
---

Platform · Orders 01

# **Every channel's orders, **in one pool.

Marketplaces, your D2C storefront, and B2B all land in a single list. Fulfilment guarantee, partial returns, shipping and customer messages on one screen.

[Book a demo ](https://daras.com.tr/demo) [Open a trial store](https://app.daras.com.tr/register)

**7**

**Channels**

Marketplace + D2C + B2B

**Instant**

**Order propagation**

Webhook guarantees

**0**

**Lost order events**

Outbox + DLQ guarantees

**30+**

**Webhook events**

Outbox + retry

What it does

## One view for the whole team, *the full order lifecycle.*

From the moment an order arrives until delivery — every stage on one panel, under audit log.

### **Single order pool **

Every channel in one list. Saved filters, segments, and views.

### **Returns flow **

Partial and item-level returns; the return shipping code is sent to the customer, who can also open a request from their account.

### **Fulfilment & shipping **

Handling-time timer, picking list, warehouse routing, carrier label.

### **Customer messaging **

Confirmation, shipping, delivery, cancellation and refund emails go out automatically; SMS and WhatsApp via automations.

How it works in Daras

## An order in Daras, *flows like this.*

**Step 01**

### **Marketplace creates an order**

Webhook + minute polling drop the order into Daras. Idempotent.

**Step 02**

### **Auto approval**

If stock + payment + risk score check out, the order moves forward without manual approval.

**Step 03**

### **Warehouse routing**

Among warehouses that can fill the whole order, the best match by delivery region and priority is assigned automatically and shown on the order.

**Step 04**

### **Picking**

Picking list arrives at the mobile terminal; barcode confirms each item.

**Step 05**

### **Shipping label**

Rate shopping finds the best carrier; label goes to the printer.

**Step 06**

### **Customer notification**

Tracking number goes out by email; the customer account shows live order status.

Feature details

## In order management, *the details we care about.*

**Multi-vendor sub-orders **Kurumsal and up

In marketplace mode each vendor gets a sub-order; payment splits handled separately.

**Bulk operations **

Move selected orders to preparing, cancel them or export to CSV in one go.

**Delivery timer **Coming soon

Marketplace handling time counts down; admins are alerted when thresholds break.

**Risk score **

AML/fraud rules + IP velocity + card velocity score, automatic.

**Audit log **

Every status change + who/when/IP recorded append-only.

**Webhook + outbox **

order.placed, order.cancelled, payment.captured, payment.refunded — signed delivery, automatic retry, undelivered events held in a separate queue.

**Hold/release **

Low stock, pending payment, manual review — the waiting pool is visible.

Works with these modules

## How orders module *talks to the rest.*

[<h3>**Inventory**</h3>

Reserve on open, release on cancel.**Open module **](https://daras.com.tr/en/platform/inventory)

[<h3>**Shipping**</h3>

Rate shopping + label printing + return shipping tracking.**Open module **](https://daras.com.tr/en/platform/shipping)

[<h3>**Invoicing**</h3>

GİB e-invoice generated automatically on completion.**Open module **](https://daras.com.tr/en/platform/accounting)

[<h3>**AI**</h3>

Anomalous orders, fake buyers, refund risk — auto-flagged.**Open module **](https://daras.com.tr/en/platform/ai)

Plan coverage

### **Available on**

**Dükkân**** Kervan**** Han**** Enterprise**

[**See all plan details **](https://daras.com.tr/en/pricing)

Get started

## **Try it in your trial store, go live when you are ready.**

The migration team moves your products, customers, orders and theme; a 301 redirect map keeps your SEO intact.

[**Start free**](https://app.daras.com.tr/register) [**Developer portal**](https://developers.daras.com.tr/docs)