--- title: "Contact — Daras" canonical_url: "https://daras.com.tr/en/contact" last_updated: "2026-10-07T09:10:04.263Z" locale: en meta: description: "We're in Türkiye. Sales, support, press, partnerships — pick the right channel and we'll get back to you." "og:description": "We're in Türkiye. Sales, support, press, partnerships — pick the right channel and we'll get back to you." "og:title": "Contact — Daras" "twitter:description": "We're in Türkiye. Sales, support, press, partnerships — pick the right channel and we'll get back to you." "twitter:title": "Contact — Daras" --- Contact · Turkish support # **Talk to **us** directly.** If you have a store, the fastest route is the Daras support screen in your panel: our first-response target is 24 hours, or 4 hours with Priority Support. Use the channels below for sales, press and partnerships. Requests can be opened 24/7 from the panel First response 24 h, priority 4 h Replies are written by the Daras team Right channel ## Pick the topic first — *let the right team answer.* Each topic goes to its own team. Picking the right channel speeds up the reply. [01

**Demo & Sales**

New accounts, pricing quotes, enterprise contracts, custom service terms, channel pairing. - Weekdays - First reply within 1 business day - satis@daras.com.tr**Request a demo **](https://daras.com.tr/en/demo) [02

**Existing customer support**

Setup, usage, errors, integrations, invoicing. Open a request from the Daras support screen in your store panel; replies arrive in the panel and by email. - Requests open 24/7 - First response 24 h · 4 h with Priority Support - Store panel → Daras support**Start support **](https://app.daras.com.tr/support/daras) [03

**Press & Media**

Interview, panel talk, industry report, corporate logo, brand guide, press release archive. - Weekdays 09:00–18:00 - Reply within 1 business day - basin@daras.com.tr**Request press kit **](mailto:basin@daras.com.tr) [04

**Partner & Agency**

Solution partner, agency reseller, theme developer, integration partner, referral commission. - Weekdays 09:00–18:00 - First reply 1 business day, decision 5 business days - partner@daras.com.tr**Partner application **](https://daras.com.tr/en/partner) Social & community ## We're social too — *join our community.* Company news on LinkedIn, the open-source CLI on GitHub, questions and experiences on the Daras Forum. [**LinkedIn** /company/darastr](https://linkedin.com/company/darastr) [**GitHub** /darastr](https://github.com/darastr) [**Community forum** daras.com.tr/topluluk](https://daras.com.tr/topluluk) Response times ## Which topic, *how soon does it get answered?* The target is the time from opening a request to the Daras team's first response, tracked for every request on the support dashboard. Contracted plans set their terms in the contract. - ### **Urgent — sales are down** Store won't open, payments fail, risk of lost orders.**4 hours** - ### **High-priority issue** A module is broken but the store is live. Marketplace mapping error, invoice send failure.**4 hours** - ### **General support** Usage question, minor UI issue, feature request. 4 hours with Priority Support.**24 hours** - ### **Press request** Interview, brand guide, industry commentary, panel invite.**1 business day** - ### **Partner application** Agency, solution partner, theme developer, referral commission.**5 business days** Direct contact ## **Don't want to fill a form? — **reach us in one line. Rather skip the form? Write to us directly. The Daras team replies and routes you to the right person. [General email**hello@daras.com.tr** We route to the right team](mailto:hello@daras.com.tr) Most asked ## Quick answers to these — *jump straight to the relevant page.* Shortcuts for the 5 most common contact-page requests: contract sample, DPA, system status, security summary, and vendor portal. [**Where can I get a sample contract?** Standard service agreement PDF + privacy notice — in the help center.](https://daras.com.tr/en/help-center#contract) [**DPA / Data Processing Agreement** Signed DPA template for corporate requests, on the security page.](https://daras.com.tr/en/security#dpa) [**Is the system status live?** Current availability, 90-day incident history, planned maintenance calendar.](https://daras.com.tr/en/status) [**Security & compliance summary** KVKK / GDPR-compliant data processing, payment-security certified payment institutions, and our ISO/SOC 2 roadmap.](https://daras.com.tr/en/security) [**Vendor portal** Invoice upload, purchase orders, payment tracking — vendor.daras.com.tr.](https://vendor.daras.com.tr) Get started ## **Try it in your trial store, go live when you are ready.** The migration team moves your products, customers, orders and theme; a 301 redirect map keeps your SEO intact. [**Start free**](https://app.daras.com.tr/register) [**Developer portal**](https://developers.daras.com.tr/docs)